Frequently Asked Questions

Company

What is ReRobe?

ReRobe is a curated marketplace for secondhand clothing. We are an e-commerce platform for clothing that is either second-hand or over-stock inventory from sustainable brands. Like a second hand or consignment shop, we don’t directly connect sellers and buyers; rather, all parties transact with ReRobe. We also create unique pop-up shopping experiences, because it's fun to not only shop from a screen. 

Where can I find you?

We host pop-ups in Stockholm, make sure to follow us on Instagram (@rerobestockholm) to stay tuned for the next one. Luckily, you can buy all items online. Currently we ship in Sweden, and we offer pick-ups in Stockholm city if you want to reduce shipping cost to 0:-  

Do I need to create an account?

No, however we encourage you to do so. Creating an account and becoming a member gives you access to exclusive member rewards, allows you to make money by selling with us, and more. You don't need an account to check-out when buying something. 

How do I contact you?

We are happy to assist at help@rerobe.se 

Shopping

What can I purchase on ReRobe?

Right now we offer clothing, shoes & accessories. 

What is your return policy?

ReRobe offers a 14 day return policy on items worth 400 SEK or more in accordance to Swedish consumer law, starting from the date you have received your item. The buyer pays for return-shipping. Please contact us at help@rerobe.se if you would like to proceed with a return. If an item worth less than 400 SEK doesn't match the description or has any errors, please let us know and we will assist you. 

Do you ship internationally?

Not yet. 

Are all of your items second hand?

We source items from individuals that want to downsize their closets. Some of the items have never been worn - is the item still considered second-hand? We prefer calling it circular fashion, because everyone shopping with ReRobe are now extending the life time-value of all items. We also partner with brands that want to sell over-stock inventory, which means that the item comes to you right off-the-shelf.

How do you guarantee quality?

All items are screened by ReRobe before going live on our site, and we make sure our sellers follow our guidelines in order to keep a pleasant experience shopping with us. We kindly ask you to rate your experience so we can backtrack sellers who abuse our guidelines. 

How are clothes cleaned?

All items coming from sellers choosing ReRobe Full-Service gets ReRobified. We check for holes, stains and provide the right garment care. All items are steamed and smell nice. That extra TLC is important for us. We ask all sellers using ReRobe Self-Service to follow our recommendations regarding cleaning and shipping to keep our community happy, and for them to keep a high rating as sellers. 

Selling

How do I become a seller on ReRobe?

It's easy! First, you'll select a seller category for the items you'd like to sell. We currently offer two options, which are designed around how much time you have and how much money you want to make. 

1) ReRobe Self-Service. You earn 85% commission on the final sale price. You send us images of the items you want to sell, and we approve the ones that best fit our style and quality guidelines with a price suggestion for each item. You give us a couple of attributions about the item, like what brand, color, size and condition it is, and then we fix the image for you so it looks nice on our digital platforms. When a happy buyer has decided to give the item some re-love, we ask you take it to our drop-off zone or ship it to the buyer. You get paid 30 days after the item has been sold. 

2) ReRobe Full-Service. You keep 40 - 50% of the sales price. 70% on items that are valued over 2000 SEK. We schedule an in-home appointment and pick up your things. We review, attribute and set price suggestions. ReRobe's team members make sure all of your items gets some extra garment care, steam them and take all photos. After all the things are uploaded on the site, we kindly ask to store the clothes back at your place while we wait for them to be sold. When an items get sold, one of our team members come and pick up the item at your door, and ships it for you. 

How much commission does ReRobe take?

ReRobe Self-Service gives you up to 85% of the sales price. ReRobe Full-Service gives you between 40 - 50% of the sales price, depending on if we pick up the items from you, or you drop them off at our office. When using Full-Service, you still make 70% on items that are valued over 2000 SEK. 

Is tax included in the sales price?

We apply something called "Vinstmarginalbeskattning" which means that ReRobe pays tax on our cut. You as a seller are not taxed, neither our customers.  

What can I sell on ReRobe?

We curate our marketplace and look for premium items of good quality, that are in-season and in great condition. There are a things we don't sell in general: next-to-skin items like your underwear, pyjamas or swimwear, and newly produced fur.

What brands do you accept? 

We accept brands ranging from a variety of price levels. Our mission is to extend the life-time of all items, as long as they meet our standards of quality, are in-season weather wise, and not too outdated. The brand and quality determine our price suggestions to all sellers. All items accepted are later categorized in three different segments on the site: budget, premium and luxury. 

 

Do I need to send my items to ReRobe before they can be sold?

No. All items stay safely in your home until they are sold. 

How do I price my items?

We give all items price suggestions based on our market insights, to increase the item gets sold. You are free to change the suggested price if you want. 

Can I manage my own return policy?

No. ReRobe follows guidelines from Swedish consumer law , and we offer returns to all sellers buying items that are worth over 400 SEK. 

Am I responsible for my own shipping?

Sellers choosing the option ReRobe Self-Service has to ship the item to the buyer when the item is sold. The buyer pays for the shipping cost. However, when selling, if you want to save yourself time and be more planet-friendly, it's encouraged to choose the option "available for pick-up". That ultimately means, the seller takes the sold item to our drop-off zone at Östermalmstorg, and the buyer saves money on shipping and picks it up themselves. 

How long does it take to be paid?

30 days.

How do I get paid?

We ask you to email your bank account to us for transfer.