Frequently Asked Questions

About

ReRobe is a new retail platform for secondhand and vintage clothing based in Stockholm, Sweden. We make it easy and fun to shop and sell re-loved fashion! Discover amazing pieces from Scandinavian brands, high-end designer pieces, vintage gems, and more!

Our shop is located at Åsögatan 136, 116 24 Stockholm, Sweden. Our opening hours are M: Closed T - W: 4p - 7p Th - F: 12p - 7p S - S: 11am - 5pm You can also find us online at rerobe.se. Make sure to follow us on Instagram, @rerobestockholm, to stay up-to-date with company news, releases, and upcoming events!

You can download the app, create an account, and send us DM from the 'Inbox' tab. We are also happy to assist you at help@rerobe.se

Shopping

Purchasing items on ReRobe is simple and secure: • Start by logging in or creating your account. • Add your chosen item to your shopping bag, then proceed to checkout when you are ready. For each item you add to your shopping bag, we reserve them for you for 20 min. • Fill in your bank card details, then choose how you would like to receive your items. You can choose either store pick-up or standard shipping. • Complete your order, and ReRobe will prepare it for you!

You can pay for your items using a debit or credit card. Soon we will be integrated with Swish and Klarna. ReRobe doesn't have access to your banking details and guarantees the confidentiality of your information.

Our payments system is built using Stripe which is certified to a PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services.

We have few different fees for shipping: Free if you pick up your order at our shop in Södermalm. Free if you place an order over SEK 999. SEK 49 for all orders less than SEK 999.

Yes!

We have a 14-day return policy for all items. If you wish to return something to us, make sure to contact our Customer Service team to request a pre-paid, trackable shipping label. Please note that we don't accept returns that are sent without our shipping label.

Yes, SEK 63. This will be deducted from your original purchase once we've received the returned item.

Our team of in-house fashion stylists, curators, and experts are dedicated to controlling and authenticating all items we accept to sell. We put every item through a detailed quality inspection before we make them available for sale. We professionally photograph every item to show all aspects of the product, and we write detailed descriptions to ensure accuracy. We also carefully package and ship the items. This ensures you will have an experience similar to what you would expect from a trusted retail company.

All items get ReRobified. We check for holes, stains and provide the right garment care. All items are steamed and washed if necessary. That extra TLC is important for us. We ask all sellers to follow our recommendations regarding cleaning and shipping to keep our community happy, and for them to keep a high rating as sellers.

Yes!

Selling

We help you save time and let you keep more of the earnings. You give us a preview of what you’d like to sell, and we let you know what items are accepted. You send accepted items to us, and we take over the rest of the process including quality control, pricing, professional photography, processing payments, and shipping orders to customers. And, you set your own price for your items!

We curate, quality control, and standardize all of our inventory before it becomes available for sale on our retail platforms. As a seller, you are always anonymous to the buyer and you never have to worry about the customer management side of things: you only communicate and work with ReRobe. We’ve taken the the best parts of peer-to-peer marketplaces like Tradera, physical secondhand stores like Arkivet, and pick-up services like Sellpy and engineered a new tech-driven experience within secondhand hand. Our commission is also one of the lowest in the market. You can earn more than 80% of the listing price! By using the app to upload and attribute your items, you help us save time, and we can therefore pass more earnings on to you!

It's easy! Simply download our app, go the the 'Sell' tab, and select one of our three selling options to get started: Self-Service Drop-off at ReRobe ReRobe Concierge No matter which selling option you choose, your items will first be reviewed by our curation team to determine if they are in demand and adhere to our quality and fashion standards. We want to ensure all items listed on our platform have a high chance of being sold and re-loved by another user. For accepted items, you are then responsible for getting them to us. As a seller, you are always anonymous to the buyer and you never have to worry about the customer management side of things: you only communicate and work directly with ReRobe. By selling with us, we will save you the time and hassle of managing your items. We take care of the following: ✔ Professional photos to help your items sell faster ✔ Detailed product descriptions ✔ Answering questions from potential customers ✔ Packaging and shipping We do all of this for you and more!

Self-Service is an app-focused experience. You use the app to upload photos and describe the condition of your items. It's the perfect choice if you want to save time and earn more money for your sold items. Drop-off at ReRobe is for those who want to swing by our shop in Södermalm, or a pop-up, to drop off their items for review. This is a great option if you have a lot of items to sell at one time. ReRobe Concierge is a service for those who have a lot of clothing to sell at one time and don't have a lot of time to upload their items or swing by our shoroom. You will start by scheduling a call with one of our curators to go over the process in more detail and schedule the pick-up.

It will save you time and you can earn the most money!

You won't have to do any work in the app. You can use it to simply manage your accepted items, communicate with us, and watch your earnings come in! You'll also be able to meet us in-person and experience how everything works at ReRobe.

You won't have to do any work in the app, and you won't have to visit us. You can use it to simply review the items we've accepted to sell and watch your earnings come in! You'll also be able to meet us in-person and experience how everything works at ReRobe.

No, we take care of all packaging and shipping to the end customer. However, you are responsible for sending accepted items to us, and we offer three easy ways for you to do so: 1.) You can drop them off at our shop in Södermalm. 2). You can book an at-home pick up in the app from our delivery partner, Airmee. (Only available to residents in Stockholm, Malmö, and Göteborg). 3). You can ship them to us.

Selling: Submitting Items To ReRobe

We're always on the lookout for fashionable men’s and women’s clothing, shoes, bags, jewelry, and accessories. We favor items that are in excellent condition, in-style and in-season, from Scandinavian brands and international designers, and vintage gems.

As many as you want!

Loved labels like Rodebjer, Acne, Ganni and other Scandinavian designers always do well. Unique pieces from H&M and Zara also get sold quite often if they are in great condition. Vintage is also very popular, and we pick vintage based on trends, season and popularity.

Our curation team will review your items, and then notify you by email and push note about which items we have decided to accept.

If you submitted your items during our operating hours (Mon - Fri between 9am - 6pm), we will usually respond to your sales request within 24 hours. For items submitted after 6pm or on weekends, it can take us until the next business day to respond.

You use the app to confirm the accepted items you would like to commit to selling with us. For the items you commit to selling, you review our suggested resale price, and then set the listing price of each accepted item as you see fit. Finally, you select a way to send us your items. You can either choose to drop off your accepted items at our store, schedule a free pick-up at your home, or ship them to us.

You will have a record of rejected items in the app, and we will provide you with a brief explanation as to why it was rejected.

If the item is unique or popular, it can still be okay to list the item if it has a smaller remark. The most important part is that this is transparent to the buyer, and it will also be reflected in the price. Make sure to list all remarks in the app when you upload your items for review.

Selling: Accepted Items

Yes. Unlike other marketplaces or platforms, we put every item through a detailed quality inspection before we make them available for sale. We professionally photograph every item to help them sell quickly, and we write detailed product descriptions to ensure accuracy. We also carefully package and ship your items to buyers. This ensures both you and the customers have an experience similar to what you would expect from a trusted retail company.

We have three convenient options: 1.) You can drop them off at our shop in Södermalm. 2). You can book an at-home pick up in the app from our delivery partner, Airmee. (Only available to residents in Stockholm, Malmö, and Göteborg). 3). You can ship them to us.

If the total suggested resale price of your items is less than 5000 SEK, we charge a 125 SEK pick up fee. If you would like to waive this fee, you can choose our store drop off option, or continue to upload more items until the total suggested resale value of your accepted items is 5000 SEK or higher.

Yes. We ask that you give your items one last wash before sending them off to us.

We will store your items for up to 12 months while they are available for sale on our retail platforms.

You can either schedule a pick-up or an appointment at one of our retail hubs to pick up your items that haven't sold, or request for them to be donated.

Selling: Commission & Getting Paid

We charge 16% of the listing price + SEK 19 for each item.

We charge 50% of the listing price of each item.

We charge 50% of the listing price of each item, and we also charge an up-front 250 SEK service fee.

If you choose ReRobe Concierge we charge an up-front 250 SEK service fee. For Self-service and Visit Store or Pop-Ups, we deduct our fees from your earnings only once you sell items: there are no up-front fees for these options.

In this case, the customer will get a full-refund and you won't be paid for the item since it was returned and the customer received their payment back.

We will send you a Bank transfer. Soon, we will have direct payments set up via the app.

We send payments to our sellers on the 25th of each month.

You're actually in control of the pricing. We give you a price suggestion for each accepted item based on our own historical data, research from other platforms, and our deep knowledge of the fashion industry, its current trends and styles. We highly suggest using our price recommendations in order to maximize your chance of selling your items, but, ultimately, you are in control of the price. Soon, we will also be releasing a feature where users can make an offer on items you would like to be biddable.

We apply something called "Vinstmarginalbeskattning" which means that ReRobe pays tax on our cut. You as a seller are not taxed, neither our customers.

We believe a good customer experience includes the ability to return something one is not 100% happy with. In these cases, we want to ensure our customers have the opportunity return their item in order to find the thing they really love.

Since all items go through our curation and quality control processes before becoming available for sale, we have a very low return rate: only about 1 out of every 10 sold items we sell gets returned.

No. We have a standard 14-day return policy for all items sold through ReRobe.