Terms of Service

Last updated: July 6th 2020


TERMS OF SERVICE FOR REROBE AB


INTRODUCTION 


Information about us

These terms and conditions (the “Terms”) are provided by ReRobe a Swedish entity with registered address at Hallandsgatan 28, 118 57 Stockholm and registration number 559200-0466 (the "Company", "us", ""our"" or "we”). Where we wish to refer to us and you together in these Terms, we use the term "parties".


You may contact us by calling us on number +46721504066, by sending an email to help@rerobe.se (the “Contact Info”).


Information about the Terms and changes to the Terms

By using each Function you agree to be bound by the Terms (including the Privacy Policy). Please make sure that you have read and understood the Terms before using any of the Functions. If you do not agree to the Terms, you must not use any of the Functions.


We may change the Terms at any time. 


In the event of changes which are not minor, you shall be notified via email or via the App. We will then inform you that it is important to object if you do not approve of the changes. If we do not get such objection within one month after the changes were communicated, we will assume that you approve of the changes. 


We will also assume that you accept the changes where you enter into an agreement for the Services with us by e.g. continuing to use the Services, after the new conditions have been submitted. The new versions of the Terms will also be available on the Site and on the App. 


Definitions

App” means our application accessible via computer or mobile device relating to the Services.

Functions” means the Site, the App, your Account and the Services, jointly;

Privacy Policy” means our privacy policy which set out how we process your personal data, which can be accessed through this link

https://rerobe.se/pages/privacy-policy.

"Services" means Self Service & Concierge which we have made available through the Site and the App, together with any such other related goods, equipment, services and information made available by us. 

Site” means our website rerobe.se relating to the Services.


SERVICES


Parties that may use the Services

We offer the Services to individuals acting as consumers (as defined under applicable local law acting as consumers (as defined under applicable local law). 



Your use of the Services and obligations


Setting up an Account

In order to use the Services, you must register and create an account on the Site and/or within the App (the “Account”). You must provide true, current, complete, and accurate information in the process of completing your Account. You acknowledge that the Account is personal, cannot be used by or transferred to others and that you can only sign up one Account. Your personal data will be processed in accordance with the information set out in the Privacy Policy.


You agree to be responsible for all activities that occur under your Account. Credentials for your Account must be kept secure at all times and you are strictly forbidden to share data relating to your Account with any third parties. Should you suspect that your Account or your credentials have been or are being used by a third party you must contact us immediately at the email set out in the introduction section of these Terms. 


Use of the Services

Once an Account has been successfully created, and payment has been made where prepayment is required (if any), Services will be available and ready to use or order, as instructed in the Site and the App.


Your order

Once an Account has been created, you may order our Services. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. 


If we cannot accept your order

If we are unable to accept your order, we will inform you of this in writing and will not charge you for the ordered Services or any products pertaining thereto. 


Delivery 

During the order process we will let you know when we will provide the Services to you, including any goods or digital content pertaining thereto. If the Services are ongoing services or subscriptions, we will also tell you during the order process when and how you can end the contract.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

You will only own a product which is goods once we have received payment in full.

When you use the Functions you must always comply with all applicable laws, regulations and public orders. In particular but without limitation, you shall not access the Site and the App other than through interfaces provided by us and as otherwise expressly authorized under these Terms, nor use the Functions in a manner contrary to the rights and legitimate interests of the Company or any other third party. 


You agree to also comply with all instructions or recommendations provided by us from time to time in connection with the use of the Functions.


You are solely responsible and liable for any violation of any laws, regulations and public orders in relation to your use of the Functions. In the event fees, fines or other payments are imposed on us, or if any damages are suffered by us on account of a culpable failure by you to comply with these Terms, you shall compensate us for such loss. 


Suspension of Services 

We may have to suspend the supply of any of the Functions to:

  1. Deal with technical problems or make minor technical changes; or
  2. Update changes to the Functions to reflect changes in relevant laws and regulatory requirement.

We will contact you in advance to tell you we will be suspending supply of a Service, unless the problem is urgent or an emergency. 


PRICES AND PAYMENT


Price information

You must pay all applicable fees as set out and described on the Site and/or the App, for the Services that you have selected. The prices for the Services together with any relevant delivery costs, value added tax or any other taxes (as applicable) are set out within the Site and/or the App which are subject to changes from time to time. The price of the Service provided to you will be the price indicated on the order pages when you placed your order. 



The fees payable by you may be changed by us at any time upon notice to you (e.g. by way of email). By continuing to use or access the Services after such changes come into effect, you agree to be bound by the new or increased charges. 


Any fees paid hereunder are non-refundable, unless you make a withdrawal in accordance with these Terms or applicable law.


Payment information

The Services may be paid for by credit or debit card. Payments are processed by means of the following third parties, We have no access to payment information, nor subsequently store said piece of information.


You must at all times keep the payment information provided to us accurate and up-to-date. 


PRIVACY


We process your personal data in accordance with the Privacy Policy.


PROPERTY AND INTELLECTUAL PROPERTY RIGHTS


You are aware that we own all right, title, and interest in and to any and all copyrights, trademark rights, patent rights, database rights, and any other intellectual property rights (“Intellectual Property”) the Site and/or the App, as well as any improvements, design contributions, or derivative works thereto, and any knowledge or processes related thereto. 


For as long as you have a registered Account, you are granted a non-exclusive right to use the Site and/or the App and the Services in accordance with these Terms.

Except for what is stated in these Terms, your use of the Site and/or the App and the Services grants you no right to any Intellectual Property. No results generated from  the Services may be disclosed, circulated or used for any other purpose then the intended purpose of the Services. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.


Any content you upload to our Site, the App or your Account will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties.


With respect to the Services, you acknowledge and agree that you shall not, and shall not permit others to, reverse engineer, decompile, disassemble, copy, or otherwise attempt to derive source code or other trade secrets from or about us, the Site, the App and the Services, unless permitted by applicable law (and then only to the extent expressly permitted). 


LIMITATIONS OF LIABILITY


Third party services as a part of our Services

Sometimes we may rely on third party services and/or product providers. You understand that those providers act beyond our reasonable control and that we shall not be held liable for any damages caused by an action or omission attributable to them. 



Our liability and limitation of such


We are liable for our intentional and grossly negligent behaviour as well as – irrespective of the level and degree of such fault – for damages resulting from fatal injuries, bodily harm, injuries to health, or liability for claims based on local product liability legislation. 


Additionally, subject to the above Terms, we are liable for negligence in case of impossibility, delay in performance, non-compliance with a guarantee and the infringement of any other essential contractual obligation. Essential contractual obligations are such obligations whose compliance is necessary for a correct implementation of the contract in its entirety and whose compliance you at all times can rely on. 


In the above cases, our liability shall be limited to such typical contractual damages which we had to expect (on a reasonable basis) at the time the agreement between us was made. Any liability by us (on any legal ground whatsoever), which exceeds the liability mentioned above shall be excluded, to the extent permitted by applicable law and in particular, we are not responsible for any loss or damage that is not foreseeable. All these limitations of liability shall also apply in favour of our directors, employees, and persons acting on our behalf.


TERM AND TERMINATION


Term

The term for our Services provided to you shall commence upon creation of an Account with us and shall remain in force indefinitely unless terminated by you through the site/app.


Termination 

Either party may terminate these Terms at any time, however, any Services still ongoing shall be carried through in accordance with these Terms. Obligations arising from any breach of contract during the term of these Terms shall not be affected by termination.


Declined order and suspension of Account

We are entitled to, as applicable, decline or adjust an order from you and suspend your Account in the event that you provide us with untrue, inaccurate, not current, or incomplete information when creating your Account, as well as when you fail to comply with these Terms (including e.g. if you have not paid in time for the Services) or other mandatory provisions by law. Upon occurrence of any of these, we will contact you and request you to remedy your breach of these Terms.


JURISDICTION


Our relationship and these Terms shall be governed and construed in accordance with Swedish law, without preventing the application of those mandatory rights you are entitled to under your applicable law.


COMPLAINTS AND DISPUTES


If you have any complains, please contact our support by sending an email to help@rerobe.se.  


Disputes shall first be resolved in agreement after discussions with our support department. In the event of a dispute, we will always comply with any decision from the Swedish National Board for Consumer Disputes (SW. Allmänna Reklamationsnämnden). 


Disputes regarding the interpretation or application of these Terms shall be interpreted under Swedish law and resolved by the National Board for Consumer Disputes or, as a last resort, by the competent ordinary court.


Please also note that disputes – save for any submission before the competent ordinary courts – may be submitted for online resolution to the European Commission Online Dispute Resolution platform available at https://ec.europa.eu/consumers/odr.



WITHDRAWAL 


Right of Withdrawal

As a consumer, you have the right to withdraw from a contract with us within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire the Services.


To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal written statement. Please contact us by using the Contact Info. 


To meet the withdrawal deadline, it is enough for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.


Effects of withdrawal

If you are a consumer and you withdraw from a contract with us, we shall reimburse to you all payments received from you, including costs of delivery, if any.


Refund shall be made by us provided that you must return to us any items received that you no longer want without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to cancel or until we have received from you evidence that the product has been sent, whichever is the earliest. 


Such refunds will be processed by using the same means of payment as you used for the initial transaction. If you are a consumer and you, where you are returning items received, we will bear the costs of returning the goods provided that you use the return shipping label provided by us for shipment from the country in which delivery was made to you, otherwise you will be required to pay the return shipping costs. We are permitted by law to reduce your refund to reflect any reduction in the value of the items, if this has been caused by your handling, including any loss or damage that occurs during transit.


We are entitled to reimbursement for any part of the Services provided which were provided under these Terms before the right of withdrawal was used by you at an amount proportionate to the amount payable for the full Services.